Denied claims are frustrating for medical practice because they can impact cash flow negatively and minimize the profitability ratio. As a result, it processes repeatedly and wastes your time and effort. For this purpose, medical care centers need to ensure that their medical billing is accurate. Hiring professional service providers can help minimize denied claims. As a result, the health care systems can run smoothly.
If an insurer denies paying a claim, you can request your insurance company re-evaluate this decision and tell you the reasons for denied claims.
Scroll down to learn common reasons that lead to denied claims and how to prevent them.
Common Reasons for Denied Claims
Denied claims can have two types: hard and soft. It is more difficult to correct and reverse complex denied, and often it causes loss. In contrast, soft denied are temporary, with chances that the provider will correct the claim.
Following are reasons that cause denied claims.
- Already Adjucated Service
When benefits of a specific service are included in the payment or allowance for an already adjudicated service, it can lead to a denial.
- Invalid Information of Patients
It is another reason that occurs due to expired policy information or errors. These errors happen when the manual entry of patient names, ID numbers, and additional information is inaccurate.
- Billing Coding Errors
These types of errors are common and cause denied claims. It involves incorrect use of modifiers or inaccurate reporting of services. Entering the wrong billing code or using of incorrect modifier by medical staff can lead to denied claims. As a result, information is missing or is incomplete. It is essential to correct and resolve this issue to prevent denied claims. Moreover, sources claim that medical coding can increase the chances of approved claims.
- Not Obtaining Preauthorization
Preauthorization is an essential step in some cases. It is necessary for certain procedures, and a patient’s insurance provider may ask for it. If you file any unauthorized medical claim to the insurance payer, it will likely get rejected. Notably, prior authorization also has an expiration date. If the insurance provider and the patient fail to comply, they may have to bear the entire cost of the treatment, leading to a bad experience.
Role of Professional Medical Billing Services in Reducing Denied Claims
It is never easy to minimize denied claims since it involves many factors. Professionals know and have experience dealing with different situations by applying suitable strategies. This is why it is favorable to get professional services to avoid denied claims.
- 1) Help you focus on Healthcare Services
Hiring denied claims management professionals is cost-effective, as they have the necessary experience to use strategies accurately. They have the dedication and expertise to consult with insurers and understand the main reason behind each denied claim. In this way, you can get the right solution that offers high customer satisfaction and responsiveness. As a result, you have the peace of mind and energy to focus on other aspects of running your healthcare facility efficiently.
- 2) Utilize Predictive Analytics
Experts have the knowledge to conduct predictive analysis. They can detect potential problems and address them before claims’ submission. For resolving the situation, they ask health care systems and hospitals to provide information about the payer.
Hence, these professionals know the possible reasons that could lead to a denied claim before submitting it. In the case of larger systems, they do predictive denied analysis. Conversely, small organizations rely on revenue cycle management partners and technologies. In this way, these partners and technologies help them filter and consolidate the data to minimize denied claims.
- 3) Identify Reasons for Success and Failures
When your medical care center has transparent policies, it is easy to learn the reasons behind denied claims. Thus, you can know why these policies are not providing efficient results. Analyzing the primary reasons for success and failures can enable you to predict the efficient strategies that can improve your process.
- 4) Maintain Good Relationships with Payers
Providers need to develop a well-planned strategy to manage the situation smartly to access and leverage data required for payers. Professional medical billing service providers know in detail about the appeal process and understand the reasons for denied claims.
- 5) Mitigate Risk
Every healthcare system needs regular cash inflow to ensure smooth operations. But managing claims tend to be complicated and causes risk of financial loss. It is challenging for the staff to handle the huge documentation process, increasing the chances for risk. At this time, it is best to hire professional medical billing services. They are professionally trained and can help mitigate the payment loss risks and minimize denied claims.
- 6) Conduct an Audit
Since healthcare organizations can not view all things independently, it requires particular abilities and experience to improve claims areas and billing. There may be many problems that are difficult to detect. But taking advice from professionals can help solve the issues like identifying the knowledge gap. This medical audit can help determine the main problems that can help minimize the denied claims.
- 7) Offer Reasonable Cost
Medical billing service providers offer quality services at reasonable costs and provide the required solution. They identify risks and ensure follow-ups quickly for better recovery. In addition, they have a clear idea of the system and help maintain cordial relationships with healthcare companies. In addition, they help patients know about their shares of the payment responsibility and get fast recovery.
In addition, the service providers maintain high standards of privacy and ensure the confidentiality of patients’ information. They prevent loss or leakage of sensitive information that may lead to legal problems and hurt the patient-provider relationship by using a robust data security system. They ensure data encryption and allow access to recover information.
Hiring professional medical billings services can be helpful to handle denied claims. Professional medical billing services providers like Lokesh James can help you improve the medical billing process, minimize backlogs. Moreover, they recognize the causes of denied claims and offer solutions to resolve them.